Frequently Asked Questions
- How do your products differ from the competition?
- Are the designs painted on the wood surface ?
- How would I install Parquet floor or Floor Medallion?
- What sizes do your medallions and borders come in?
- Is it possible to get different materials?
Ordering Information
- How do I order your product?
- Is there a minimum order?
- What is the cost of shipping?
- How soon can I receive my order?
- Can I order something custom?
- Can I return the product?
- Can I cancel my order?
- Do you have samples?
- Warranty Information and Liability. Claims and Return Policies.
Product Information
How do your products differ from the competition?
Consider the facts:
- Most of our
products use the biggest wear layer( the top layer of wood flooring exposed to the traffic) in the industry - 5/8” solid wood. Czar Floors parquet products are available in full 3/4" or 3/8" solid wood thickness.
Other manufacturers use 5/16” or as thin as 1/16"
veneers glued to a plywood backer.
The thickness of the wear layer can significantly affect durability of the floor. When the finish wears out, you only have one sanding cycle at best. We are making floors that will withstand normal household traffic for many years. - Czar Floors uses precise CNC (Computer Numerical Control) routing machines to cut the wood. This method eliminates typical for laser-cut process burned wood edges, allows for a perfect fit of the wood pieces in the inlay. Clean, unburned sides of the wood pieces in inlay allow for a good adhesion between the pieces as well as to the plywood backer.
- Largest in the industry selection of the original designs. Great variety of available standard sizes. Many inlays are available in stock for an immediate delivery.
- Our products are hand-assembled by individuals who have mastered the craftsmanship of woodworking using proprietary glue, specially designed tools and technologies.
- Czar Floors has the most professional , skilled team of the designers and engineers to meet any challenge. This expertise allows us to successfully design and produce unique, beautiful floors around the globe. Czar Floors designs received numerous awards for its unique work.
We take pride in our work and that pride is reflected in every product that leaves our facility.
Are the designs painted on the wood surface?
We do not use stains to create inlay designs. Every pattern is made up from different wood species, carefully matched by the designer to achieve the desired color effect. From the picture below, you can see the front of the B9 border. You can see the different wood species assembled to form a pattern all the way through. Note the thickness of this shown border is 5/8". Standard 3/4" border would be 5/8" wood mounted on the 1/8" plywood base.
How would I install Parquet floor, Borders or Floor Medallion?
- Parquet Installation
- Herringbone Parquet Installation
- Wood medallions Installation
- Border Installation
- Stone medallions Installation
What sizes do your medallions and borders come in?
We are offering medallions in sizes: 40", 48", 60", 70" diameter and major length for ovals. Some models available in the 30", 24" and 18" diameter. However, we can scale medallions to other, much larger sizes and also make custom shapes. For non-round medallions, size is the major length. Some medallions may have a minimum size restriction. If ordered with parquet - square and rectangular medallions can be scaled to match parquet tile sizes.
Per request, some 60" and 70" medallions can be made as a single piece to eliminate the seems. This will require special, more expensive shipping arrangements.
Border width for each model is specified in the product description. However, it can be customized from 4" to 12" for an additional fee. Parquet tiles sizes are also listed in the model description. Custom sizes available.
Stone medallions standard sizes are 36", 48", 60" and larger.
Is it possible to get different materials?
Yes. You can specify the
woods or natural stones you would like to use. There is an additional $150 fee
for domestic wood substitutions. There could be an additional
charge for replacing exotic woods.
If you'd like to make
a modification to our existing models, please print out the
detail image. Mark your changes with a pen or marker specifying
element wood types. Fax the drawing toll free to (866)
631-0423. We will provide you with an estimate for
proposed changes. Click here to see our wood sampler.
The same applies to the stone medallions. See available stone selection.
Ordering Information
You may place an order
by using shopping cart feature or by calling Toll Free: (800) 577-2927. You may also submit your PO by FAX at (866) 631-0423 or email.
Credit Card payment options are: American Express, Discovery, Visa and Master
Card. Accepted also money orders, personal or business
checks (allow 5 to 7 days to clear the payment), bank wire.
There is a 21 ln.ft minimum for borders (in 3 ln.ft increments) and 100 sq.ft for parquet. Herringbone minimum order is 200 sq.ft.
At our discretion, we can accept orders below this limit. Border corners are not sold separately. There is no minimum order for medallions.
Typical S/H fee for 40" and 48" medallion is $89 in U.S. lower 48 states (because of the larger box, FedEx additionally charges oversized package fee).
Stone medallions are heavier and require additional packaging. Typical S/H cost for 36" is $89 and $150 for 48".
For large parquet quantities and medallions 60" and over, Czar Floors is using the nation's largest LTL carriers, such as YRC. All shipping is fully insured and trackable. Our staff members will work on getting the best possible shipping rate. Typical cost of shipping for the 60" and larger medallions is $250-$350. Large medallions are packed in the specially built wood crates to protect them during the transportation.
Residential service is considered "curbside delivery." Meaning the truck will only go to the end of your driveway. Lift Gate service and inside delivery may be requested for an additional charge.
Parquet shipping quote will be provided at the time of the order. Consider purchasing 3/8" thick solid floor to reduce the weight. This will significantly lower the cost of shipping.
Note: Standard Ground delivery, YRC or FedEx, does not guarantee date and time of the delivery. For guaranteed delivery please request an Expedited Shipping by YRC or FedEx Express. Our staff will provide you with the quote.
How soon can I receive my order?
Unfinished stock items can be shipped within one or two business days, after payment is cleared.
Please allow additional four to five business days for prefinished items. To expedite your order you may choose express shipping option. See Shipping information section above.
Typical lead time to produce a new medallion is five to six weeks from the time of confirmed order to delivery. Parquet production time may take from three to six weeks depending on the model and quantity. Some orders can be processed sooner. Some may take a little longer.
All delivery dates are estimates. We recommend that you do not book installation until you receive your product.
Please keep in mind, that custom orders may take longer to complete. Actual production lead time for custom orders is starting after Czar Floors receives a written approval of the design drawing.
Yes, we are happy to quote custom designs. The price is based on the time needed to draw the design and to cut and manufacture the design as well as the size and wood species specified. We will give you a quote based on a drawing or photo. If you'd like to make a modification to our existing models, please print the product image, mark your changes and fax toll free to (866) 631-0423.
Typical process for custom orders starts with Czar Floors designers preparing a drawing with the wood map. The drawing is submitted for approval to the customer. Our designers will make necessary alterations if requested. Production will start after receiving written approval of the design.
Please check our return policy.
Please check our cancellation policy.
Wood Samplers
You may purchase a wood palette of the common wood species used in our products. One side of the sampler is finished with gloss finish and the opposite in satin finish. This will help you to see the "true" wood colors and structure. Each sampler has eight segments with Ash, Wenge, Pear, White Oak, Walnut, Cherry, Merbau and Maple. Each sampler costs $25.99. This amount is credited toward the purchase.
NOTE: You may also request a Wood Sampler#2 with exotic woods such as Olive, Kempas, Zebrano, Karelian Pearl Birch, European Sycamore, European Rift/Quartered white oak and Amaranth.
Parquet and border samples
We offer some full-size samples of our standard products. We would ship a full parquet tile or border section, prefinished to demonstrate the final look of the floor. It's a great way to insure you like the product before purchase. Even better - we will credit the sample towards the order.
The cost of the sample can be in the range of $50 to $500, depending on the size and intricacy. You may order several samples, however only one sample can be credited toward the purchase. Shipping is extra. Please contact us for a price quote.
We
do not have a sample for every model. Some samples may be
unavailable at the moment of your request and must be manufactured. Please contact
us to confirm availability of the samples for a particular
model. We may offer to substitute samples with a similar product. Custom products samples are quoted on the case by case basis.
For general hardwood floor questions, please check NOFMA (The Wood Flooring Manufacturers Association) Web site. Another great source for information is NWFA (National Wood Flooring Association). Czar Floors is a proud member of this organization.
Czar Floors products are "Green" and Eco-Friendly
