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Frequently Asked Questions


Product Information

Ordering Information

Product Information

How do your products differ from the competition?

We take pride in our work and that pride is reflected in every product that leaves our facility.

Are the designs painted on the wood surface?

Not at All. We do not use paint to create inlay designs. Every pattern is made up from different wood species, carefully matched by the designer to achieve the desired color effect, inlaid. From the picture below, you can see the edge of the B5 border. Top wood layer has different woods cut and inlaid to form a pattern.  It is mounted on the plywood backer for 3/4" thick product.

Close up of border B5 construction

How would I install Parquet floor, Borders or Floor Medallion?

We recommend to print instructions or refer the instructions on-line for your installers to review prior to installation. We offer 24/7 installation support.

What sizes do your medallions and borders come in?

We are offering wood medallions in many sizes: 40", 48", 60", 70" and up. Some models available in the 30", 24" and 18" diameter. However, we can scale medallions to much larger sizes and also make custom shapes. For non-round medallions, size is the major length. Some medallions may have a minimum size restriction. If ordered with parquet - square and rectangular medallions can be scaled to match parquet tile sizes.

Most 60" and 70" medallions are made as a single piece to eliminate the seems. Larger inlays may come in several segments. All large inlays pre assembled at the factory to verify precise fit of the pieces.

Border width for each model is specified in the product description. However, it can be customized from 4" to 12" for an additional fee. Parquet tiles sizes are also listed in the model description. Custom sizes available.

Stone medallions standard sizes are 24", 36", 48", 60", 70" and larger.

Is it possible to get different materials?

Yes. You can specify the woods or natural stones you would like to use. There is an additional $150 fee for domestic wood substitutions. There could be an additional charge for replacing with exotic woods.
If you'd like to make a modification to our existing models, please print out the detail image. Mark your changes with a pen or marker specifying element wood types. Fax the drawing toll free to (866) 631-0423. We will provide you with an estimate for proposed changes. Click here to see available woods.

The same applies to the stone medallions. See available stone selection.

Ordering Information

How do I order your product?

You may place an order by using shopping cart feature or by calling Toll Free: (800) 577-2927. You may also submit your PO by FAX at (866) 631-0423 or e-mail.
Credit Card payment options are: American Express, Discovery, Visa and Master Card. Accepted also money orders, personal or business checks (allow 5 to 7 days to clear the payment), bank wire.

Is there a minimum order?

There is a 21 ln.ft minimum for borders (in 3 ln.ft increments) and 100 sq.ft for parquet. Herringbone and plank minimum order is 200 sq.ft.

At our discretion, we can accept orders below this limit. Border corners are not sold separately. There is no minimum order for medallions.

What is the cost of shipping?

We offer free shipping for standard medallions purchased at full price via standard FedEx Ground service in continental USA. Medallions up to 48" are shipped by FedEx Ground, fully Insured with Signature Confirmation. Medallions are packed in heavy duty cardboard boxes with shrink wrap and foam protectors inside.

For parquet orders and large medallions Czar Floors is using the nation's largest LTL carrier - FedEx Freight. Shipping is fully insured and trackable. Our staff members will work on getting the best possible shipping rate. Large medallions are packed in the specially built crates to protect them in transit. Parquet is usually palletized, shrinkwrapped and strapped.

FedEx Freight service is considered "curb side delivery." Meaning the truck will only go to the end of your driveway. Lift Gate service is included for parquet and large stone medallions. Inside delivery may be requested for an additional charge. We include Notification Service so the carrier will call ahead to make an appointment for delivery.

Parquet shipping estimate is provided at the time of the order.

Note: Standard Ground shipping by FedEx does not guarantee date and time of the delivery. For guaranteed delivery please request an Expedited Shipping by FedEx Express. Our staff will provide you with the quote.

How soon can I receive my order?

Unfinished stock items can be shipped within one or two business days, after payment is cleared.

Please allow additional four to five business days for prefinished items. To expedite your order you may choose express shipping option. See Shipping information section above.

Typical lead time to produce a new medallion is five to six weeks from the time of confirmed order to delivery. Parquet production time may take from three to six weeks depending on the model and quantity. Some orders can be processed sooner. Some may take a little longer.

All delivery dates are estimates. We recommend that you do not book installation until you receive your product.

Please keep in mind, that custom orders may take longer to complete. Actual production lead time for custom orders is starting after Czar Floors receives a written approval of the design drawing.

Can I order something custom?

Yes, we are happy to quote custom designs. The price is based on the time needed to draw the design and to cut and manufacture the design as well as the size and wood species specified. We will give you a quote based on a drawing or photo. If you'd like to make a modification to our existing models, please print the product image, mark your changes and fax toll free to (866) 631-0423.

Typical process for custom orders starts with Czar Floors designers preparing a drawing with the wood map. The drawing is submitted for approval to the customer. Our designers will make necessary alterations if requested. Production will start after receiving written approval of the design.

Can I return or cancel my order?

Yes, you can with some conditions. Please check our Return and Cancellation Policy.

What is the warranty for my product?

Please check our Warranty.

Do you have samples?

Wood Samplers

You may purchase a wood palette of the common wood species used in our products.


Parquet and border samples

We offer some full-size samples of our standard products. We would ship a full parquet tile or border section, prefinished to demonstrate the final look of the floor. It's a great way to insure you like the product before purchase. Even better - we will credit the sample towards the order.

The cost of the sample can be in the range of $50 to $500, depending on the size and intricacy. You may order several samples, however only one sample can be credited toward the purchase. Shipping is extra. Please contact us for a price quote.

We do not have a sample for every model. Some samples may be unavailable at the moment of your request and must be manufactured. Please contact us to confirm availability of the samples for a particular model. We may offer to substitute samples with a similar product. Custom products samples are quoted on the case by case basis.

For general hardwood floor questions, please check NWFA (National Wood Flooring Association). Czar Floors is a proud member of this organization.

Czar Floors products are "Green" and Eco-Friendly



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