Frequently Asked Questions

Product Information

How do your products differ from the competition?
Are the designs painted on the wood surface ?
How would I install Parquet floor or Floor Medallion?
What sizes do your medallions and borders come in?
Is it possible to get different woods?

Ordering Information

How do I order your product?
Can I negotiate the price?
Is there a minimum order?
What is the cost of shipping?
How soon can I receive my order?
Can I order something custom?
Can I return the product?
Can I cancel my order?
Do you have samples?

Warranty Information and Liability. Claims and Return Policies.

Are the designs painted on the wood surface?

We do not use stains to create inlay designs. Every pattern is made up from different wood species, carefully matched by the designer to achieve the desired color effect. From the picture below, you can see the front of the B9 border. You can see the different wood species assembled to form a pattern all the way through.  Note the thickness of this shown border is 5/8". Standard 3/4" border would be mounted on the 1/8" plywood base.

How would I install Parquet floor or Floor Medallion?

Please read here for our recommendations for parquet installation. For medallion installation instructions please follow this link.

What sizes do your medallions and borders come in?

We are offering medallions in sizes: 40", 48", 60", 70" diameter and major length for ovals. Some models available in the 30", 24" and 18" diameter. However, we can scale medallions to other, much larger sizes and also make custom shapes. For non-round medallions, size is the major length. Some medallions may have a minimum size restriction. If ordered with parquet - square and rectangular medallions can be scaled to match parquet tile sizes.

Per request, some 60" and 70" medallions can be made as a single piece to eliminate the seems. This will require special, more expensive shipping arrangements.

Border width for each model is specified in the product description. However, it can be customized from 4" to 12" for an additional fee. Parquet tiles sizes are also listed in the model description. Custom sizes available.

Is it possible to get different woods?

Yes. You can specify the woods you would like to use. There is an additional $100 fee for domestic wood substitutions. There could be an additional charge for replacing exotic woods.
If you'd like to make a modification to our existing models, please print out the detail image. Mark your changes with a pen or marker specifying element wood types. Fax the drawing toll free to (866) 631-0423. We will provide you with an estimate for proposed changes. Click here to see our wood sampler.

How do I order your product?

You may place an order by calling Toll Free: (800) 577-2927 or use the online form on the Contact Us page to request an invoice. We intentionally do not use "shopping cart" feature to make sure that customers are ordering exactly the product they need.

To Request an invoice with online payment option:

From the product detail window, you may click on the link for a specific size or "Inquiry" link on top of the detail window. You will be taken to the online form. Please fill all the required information(see Note below) and check the "Send Invoice" checkbox.

You will receive an invoice via email as an attachment. Please inspect the invoice to insure that your order is correct. Email will include a secure link and clear instructions to make your payment online.

Should you accept the Invoice and Terms of Sale, please remit your payment to Czar Floors.
Online payment options are: American Express, Visa and Master Card. Or you may also mail money order, personal or business check (allow 5 to 7 days to clear the payment).

NOTE: For Borders, please indicate the total length and the number of corners. For Medallions - indicate the size. Please specify if there are any special thickness requirements. (Read about thickness.)

It is a common practice to add 10% (15% for diagonal parquet installation) extra. You may find it helpful to use our Floor and Border Calculator to estimate the quantity and cost of your order. 

Can I negotiate the price?

Most of our products are made to order. There are dozens of factors that may affect the price for this type of merchandise. Medallions, for instance, can be made in various sizes, with different wood species, different lead time requirements, etc. Czar Floors believes in the individual approach to our customer needs. Our staff will try to give you the best possible price depending on the options you choose, the size of your order, acceptable lead time, etc. Please contact us for a quote.
Please note, that estimates and invoices are valid and will be honored for 30 days. All prices are subject to change without notice.

Is there a minimum order?

There is a 21 ln.ft minimum for borders and 100 sq.ft for parquet. At our discretion, we can accept orders below this limit. Border corners are not sold separately. There is no minimum order for medallions.

What is the cost of shipping?

Typical S/H fee for 40" and 48" medallion is $85 in U.S. lower 48 states (because of the larger box, FedEx additionally charges oversized package fee).

For large parquet quantities and medallions 60" and over, Czar Floors is using the nation's largest LTL carriers, such as Yellow. All shipping is fully insured and trackable. Our staff members will work on getting the best possible shipping rate. You may save on shipping if you can provide a non-residential delivery location.

Residential service is considered "curbside delivery." Meaning the truck will only go to the end of your driveway. Lift Gate service and inside delivery may be requested for an additional charge.

Note: Standard Ground delivery, Yellow or FedEx, does not guarantee date and time of the delivery. For guaranteed delivery please request an Expedited Shipping by Yellow or FedEx Express. Our staff will provide you with the quote.

Can I order something custom?

Yes, we are happy to quote custom designs. The price is based on the time needed to draw the design and to cut and manufacture the design as well as the size and wood species specified. We will give you a quote based on a drawing or photo. If you'd like to make a modification to our existing models, please print the product image, mark your changes and fax toll free to (866) 631-0423.

Typical process for custom orders starts with Czar Floors designers preparing a drawing with the wood map. The drawing is submitted for approval to the customer. Our designers will make necessary alterations if requested. Production will start after receiving written approval of the design.

Can I return the product?

Please check our return policy.

Can I cancel my order?

Please check our cancellation policy.

Do you have samples?

Wood Samplers

You may purchase a wood palette of the common wood species used in our products. One side of the sampler is finished with gloss finish and the opposite in satin finish. This will help you to see the "true" wood colors and structure. Each sampler has eight segments with Ash, Wenge, Pear, White Oak, Walnut, Cherry, Merbau and Maple. Each sampler costs $25. This amount is refunded if you decide to return the sampler or credited toward the purchase.

NOTE: You may also request a Wood Sampler#2 with exotic woods such as Olive, Kempas, Zebrano, Karelian Pearl Birch, European Sycamore, European Rift quartered white oak and Amaranth.

We also have some full-size samples of our products available. We would ship a full parquet tile or border section, prefinished. The cost of the sample $50 will be fully refunded upon sample return or credited toward the purchase. We do not have a sample for every model. Some samples may be unavailable at the moment of your request. Please contact us to confirm availability of the samples for a particular model. We may offer to substitute samples with a similar product.
Payment can be made with Visa, Master Card, Amex over the phone.

You may use PayPal's secure web site to purchase the sample. Please use the button below.

For general hardwood floor questions, please check NOFMA (The Wood Flooring Manufacturers Association) Web site. Another great source for information is NWFA (National Wood Flooring Association). Czar Floors is a proud member of this organization.