Warranty Information and Liability

All material is guaranteed to be as specified. All work will be completed in a manner accepted in standard practices.
Czar Floors warrants its medallions, borders and parquet to be free from manufacturing defects in milling and assembly. We warrant these products, to the original purchaser, for as long as you own your home. Czar Floors will (at our option) repair or replace any Czar Floors flooring that has experienced release from the subfloor due to glue bond failure ONE TIME ONLY (see exclusions and limitations below). Repair or replacement is limited to the Czar Floors product only. If the Czar Floors product is installed using a non-recommended adhesive, release from the subfloor due to glue bond failure is no longer covered by warranty. All other warranties still apply.

Warranty exclusions and limitations.

IT IS THE RESPONSIBILITY OF THE INSTALLER AND/OR HOMEOWNER TO INSPECT THE PRODUCTS PRIOR TO INSTALLATION. If, BEFORE INSTALLATION, you discover any product that has obvious defects, please contact Czar Floors immediately to arrange for repairs or replacement products. Czar Floors accepts no responsibility for costs of products or labor when products with visible defects have been installed nonetheless.

This warranty does not cover damage, warping that occurs due to improper storage conditions on Buyer premises prior to installation.

Hardwood flooring and inlays are natural products and will expand and contract during heating and non-heating seasons, causing changes in the joinery of the flooring products. These changes in joinery are not considered defects. To minimize these changes as much as possible it is vital that reasonable humidity conditions (35–45% humidity at 60–75°F) are maintained consistently. It is also important to allow time for proper acclimation of the product to the home’s climate conditions. No warranty coverage is provided for flooring that experiences glue bond failure, cupping, buckling, gapping or cracking due to inadequate, excessive or widely fluctuating humidity levels. We assume no responsibility for deterioration of our product after final work (either sanding or finishing) that may occur due to failure to seal wood, inadequate protection of wood surfaces from weather or human elements, expansion or contraction or warping of wood caused by dryness, humidity or moisture that is out of our control.

Color variation, grain variation, mineral streaks, sap pockets, small knots, flecking or other variation can occur. We cannot warrant against natural variations, nor the differences between the color, grain and appearance of product samples, surrounding field floor, millwork and other wood products, and the color, grain and appearance of Czar Floors products.
This warranty does not cover color changes to any products which result from UV light and/or the natural aging process of the wood.
In-floor radiant heating systems can significantly alter product performance. Installation is allowed over radiant-heated subfloors provided the subfloor is structurally sound and the heat is regulated not to exceed 80°F.
Damage caused by natural or man-made disasters including, but not limited to, leaking or broken plumbing, standing water, fire, excessive rainfall, hurricanes, tornadoes, flooding or other disasters are not covered by the terms of this warranty. Failure to properly maintain your wood floor or decorative inlays will void all warranties. For maintenance recommendations, contact the National Wood Flooring Association, www.nwfa.org or (800) 422-4556, or the National Oak Flooring Manufacturer’s Association, www.nofma.org or (901) 526-5016.
THERE ARE NOT IMPLIED WARRANITES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXTENDING BEYOND THE TERMS OF THIS WARRANTY, AND EXCEPT AS SET FORTH HEREIN, THERE ARE NO OTHER WARRANTIES BY Czar Floors. EXCEPT FOR THE SPECIFIC REMEDIES SET FORTH HEREIN, Czar Floors SHALL HAVE NO LIABILITY FOR ANY DAMAGES, INCIDENTAL OR CONSEQUENTIAL, RESULTING FROM THE PURCHASE, INSTALLATION OR USE OF THE Czar Floors PRODUCT. THE TERMS OF AND REMEDIES AVAILABLE UNDER THIS LIMITED WARRANTY CAN ONLY BE MODIFIED OR EXTENDED IF EXPRESSLY AUTHORIZED, IN WRITING, BY AN AUTHORIZED REPRESENTATIVE OF Czar Floors.

Damage and Other Claims

• Any claims, shortages or return requests must be reported within seven days after receiving the product. Written notice is required either by FAX or email. Prior approval is required on any returned merchandise. We may ask you to provide photos illustrating the damage.
• Buyer agrees that the only remedy which Buyer shall have from Czar Floors, in respect to goods which are for some reason determined to be defective or damaged, is replacement for such goods, repair of original goods or if such goods cannot be replaced or fixed, the purchase price of same.
• Any damage that may have occurred in shipment must be reported to Czar Floors as soon as possible and prior to installation. Any missing, damaged merchandise, damaged packaging must be noted to the carrier. We cannot be held responsible for shortages after the shipment is signed for.

Return Policy

• Returns must be shipped within seven business days after authorization by Czar Floors to receive a replacement or a refund. Returned, not-damaged items are subject to 20 % restocking fee.
• Returned items must be in salable, unmodified condition.
• Custom orders are not returnable except in cases of damage.
• Items that incur damage, warping due to improper storage conditions on Buyers premises are not returnable and are not covered by Czar Floors warranty.
• Czar Floors does not accept project leftovers for return.
• Return shipping cost is a responsibility of the Buyer. Items must be shipped insured and properly packaged.

Cancellations

• An order for standard products can be canceled.
• Custom orders can not be cancelled. This includes any product that was manufactured for a special order, custom thickness other then 3/4", substituted wood species, custom size etc. Lead time varies for custom orders and provided as an estimate. Production lead time starts only after customer approval of the design. Czar Floors will make every effort to deliver the product in the shortest time possible.
• If the cancelled order was already shipped, you will be responsible for freight charges both ways.
• All delivery dates are estimates. We recommend that you do not book installation until you receive your product.