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Warranty Information and Liability

All material is guaranteed to be as specified. All work will be completed in a manner accepted in standard practices.
Czar Floors warrants its medallions, borders and parquet to be free from manufacturing defects in milling and assembly. We warrant these products, to the original purchaser, for as long as you own your home. Czar Floors will (at our option) repair or replace any Czar Floors flooring that has experienced release from the subfloor due to glue bond failure ONE TIME ONLY (see exclusions and limitations below). Repair or replacement is limited to the Czar Floors product only. If the Czar Floors product is installed using a non-recommended adhesive, release from the subfloor due to glue bond failure is no longer covered by warranty. All other warranties still apply.

Warranty exclusions and limitations.

IT IS THE RESPONSIBILITY OF THE INSTALLER AND/OR HOMEOWNER TO INSPECT THE PRODUCTS PRIOR TO INSTALLATION. If, BEFORE INSTALLATION, you discover any product that has obvious defects, please contact Czar Floors immediately to arrange for repairs or replacement products. Czar Floors accepts no responsibility for costs of products or labor when products with visible defects have been installed nonetheless.

This warranty does not cover damage, warping that occurs due to improper storage conditions on Buyer premises prior to installation.

We assume no responsibility for incorrect installation or damage to product or surrounding flooring caused by incorrect installation. It is critical that all installations are done in compliance with the procedures outlined in the Czar Floors installation instructions. Failure to install in accordance with the instructions will void all warranties. Detailed instructions are available on-line at www.czarfloors.com or can be obtained by calling Czar Floors at (800) 577-2927.

Hardwood flooring and inlays are natural products and will expand and contract during heating and non-heating seasons, causing changes in the joinery of the flooring products. These changes in joinery are not considered defects. To minimize these changes as much as possible it is vital that reasonable humidity conditions (35–45% humidity at 60–75°F) are maintained consistently. It is also important to allow time for proper acclimation of the product to the home’s climate conditions. No warranty coverage is provided for flooring that experiences glue bond failure, cupping, buckling, gapping or cracking due to inadequate, excessive or widely fluctuating humidity levels. We assume no responsibility for deterioration of our product after final work (either sanding or finishing) that may occur due to failure to seal wood, inadequate protection of wood surfaces from weather or human elements, expansion or contraction or warping of wood caused by dryness, humidity or moisture that is out of our control.

Color variation, grain variation, mineral streaks, sap pockets, small knots, flecking or other variation can occur. We cannot warrant against natural variations, nor the differences between the color, grain and appearance of product samples, surrounding field floor, millwork and other wood products, and the color, grain and appearance

This warranty does not cover color changes to any products which result from UV light and/or the natural aging process of the wood.
In-floor radiant heating systems can significantly alter product performance. Installation is allowed over radiant-heated subfloors provided the subfloor is structurally sound and the heat is regulated not to exceed 80°F.
Damage caused by natural or man-made disasters including, but not limited to, leaking or broken plumbing, standing water, fire, excessive rainfall, hurricanes, tornadoes, flooding or other disasters are not covered by the terms of this warranty. Failure to properly maintain your wood floor or decorative inlays will void all warranties. For maintenance recommendations, contact the National Wood Flooring Association, www.nwfa.org or (800) 422-4556.
THERE ARE NOT IMPLIED WARRANITES, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXTENDING BEYOND THE TERMS OF THIS WARRANTY, AND EXCEPT AS SET FORTH HEREIN, THERE ARE NO OTHER WARRANTIES BY Czar Floors. EXCEPT FOR THE SPECIFIC REMEDIES SET FORTH HEREIN, Czar Floors SHALL HAVE NO LIABILITY FOR ANY DAMAGES, INCIDENTAL OR CONSEQUENTIAL, RESULTING FROM THE PURCHASE, INSTALLATION OR USE OF THE Czar Floors PRODUCT. THE TERMS OF AND REMEDIES AVAILABLE UNDER THIS LIMITED WARRANTY CAN ONLY BE MODIFIED OR EXTENDED IF EXPRESSLY AUTHORIZED, IN WRITING, BY AN AUTHORIZED REPRESENTATIVE OF Czar Floors.

General Terms and Conditions

Return Policy

Cancellations

Damage and Shortages

APPLICABLE LAW
The Terms and Conditions set forth herein are part of the basis upon which a sale is made to a Buyer. The Terms and Conditions set forth above and all transactions between Czar Floors and Buyer shall be governed by the laws of the State of Pennsylvania. Czar Floors' maximum liability, whether for product defect, negligence, or breach of contract shall not exceed the contract price of the goods and services provided by Czar Floors. In any arbitration or legal action arising out of sale of Czar Floors products, each party shall bear its own attorneys fees.
All transactions between Buyer and Czar Floors shall be deemed to have been contracted at Czar Floors ’s Newtown, PA office. Buyer agrees that all actions concerning collection or disputes concerning goods shall be initiated and/or defended in a court of appropriate jurisdiction sitting in Bucks County in the State of Pennsylvania.





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